HRS Pro creates two different types of the NAUPA II files based on state requirements:
The .HDE file is an encrypted secure file produced for states that have the ability to accept the encrypted files.
The .HRS file is a standard text file for those states that do not have the ability to decrypt the files.
HRS Pro knows which file extension should be assigned to each particular state. All states accept the NAUPA II format.
You may choose to utilize a program like WinZip in which you can password protect the .HRS file. If you do this, do not send the password in the package with the CD or floppy. Contact the state you are reporting to for the best delivery method and providing them with the password.
Domain or Network Administrative rights are required for specific registry files to be loaded properly during installation. You need to have someone with these rights install HRS Pro on your computer. It should fix the error message and enable you to create the encrypted NAUPA file to send to the state.
Do the following:
- Create a backup of the DATA and LOCAL folders. For Vista, Win7, Win8: %localappdata%\HRS Pro. Windows XP: C:\Program Files\Wagers and Associates\HRS Pro.
- Uninstall HRS Pro and remove the DATA and LOCAL folders at: %localappdata% > HRS Pro or Programe Files.
- Reinstall the program with full administrative rights to the default location: c:\program files(x86 for 64-bit OS)\wagers and associates.
- Have the user log into HRS Pro, create a new user and holder.
- If using the Enterprise edition: enter the registration code under help.
- Replace the DATA folder only at %localappdata% > HRS Pro > DATA.
- Have the user log into HRS Pro again. They should see their prior data.
- Try and recreate the NAUPA file.