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Holder Reporting System

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Frequently Asked Questions
Installing HRS Pro



What versions of Windows Operating Systems are supported?

  • XP
  • Vista
  • Windows 7
  • Windows 8

There are some differences where the data resides between XP,Vista, Windows 7, and Windows 8.

For XP, the data resides here: C:\Program Files\Wagers and Associates\HRS Pro\DATA.

For Vista and Windows 7 & 8, the data resides here: %localappdata%\HRS Pro\DATA.

However, if you just recently upgraded from an XP machine to a Windows 7 or 8 there could be a conflict in the Data location. Make sure you do not have a DATA folder in each of the locations specified above.

Can HRS Pro be installed on a network where multiple people can access it as the same time?

HRS Pro is a local installation on each workstation. The data may be put on a network where multiple people can access it by purchasing the Enterprise edition.

HRS Pro can be installed on a server (this is non-typical, not a supported environment, could be slower, sharing of memory space, and multi-user may have issues). The Standard Free Version is limited to one-user editing the data unless the Enterprise Version is purchased.

Why do you need to be an Administrator to install HRS Pro?

The software and NAUPA encryption .dll files need to be written to the registry. If you do not have the proper rights to modify the registry entries, you will not be able to encrypt your unclaimed property reports. Encryption of unclaimed property data is a state security requirement for acceptance of the report by majority of states.

I need to install the latest version, will it erase my data?

HRS Pro is a full installation and will not delete your data. It is suggested to have a good backup prior to downloading and installing the latest version.

After installing the latest version, if your HRS Pro asks you to create a new user & holder, see the FAQ below: After installation, my data has disappeared?

I am not able to download the software using Internet Explorer, why?

In Internet Explorer..

  • Choose Tools from the Top Menu
  • Select Internet Options / Security tab
  • Notice the Internet Zone, select on top Click CUSTOM LEVEL button in the Security Settings window.
  • Scroll down to DOWNLOADS section, select Enable AUTOMATIC PROMPTING FOR FILE DOWNLOADS.

This will now visually show the FILE DOWNLOAD questions.

Is there anything that needs to be done before installing HRS Pro?

If you have the Free, Standard edition, your data is stored on the local drive and most likely isn't being backed up. To create a backup of your data, first make sure the HRS Pro application is closed.

  1. Right click on your start icon and select "Windows Explorer".
  2. In the directory path type: %localappdata%.
  3. Expand the HRS Pro folder. You should see a folder now called DATA. Copy this folder and paste it in another location for safekeeping.
  4. If you do not see the DATA folder follow this FAQ titled 'What versions of Windows Operating Systems are supported?' for DATA locations.

While downloading the installation is interrupted

There can be a number of reasons why this happens. Depending if this happened after clicking on run or during the download.

If during the download: try a different web browser and repeat the download process.

If download worked, but getting this after clicking on RUN: try saving the file first and then running it.

Be sure you are installing to the same location as previously installed, that you are a Local Administrator, and no firewall or anti-virus is blocking the installation.

If you cannot get it to install, you may need to get your IT involved.

Known errors after installation

Trying to log into HRS Pro, ALIAS or MAIN Navigator error received

This error is due to insufficient rights when installing HRS Pro. Be sure that you have full local Admin rights to install to the Windows Registry. If you are installing HRS Pro on a server you will likely receive this error. HRS Pro is a local installation and installing on a server is not a supported environment. If you have purchased the Enterprise edition, HRS Pro can be configured to point to a DATA directory on the server, but the installation should remain as a local installation.

Also, make sure the user has proper rights set at C:\Program Files(x86 if 64-bit OS)\Wagers and Associates folder & %localappdata%\HRS Pro folder. Right click the folder, select Properties, then select the Security tab. This user should have both Read/Write options selected.

After installation, my data has disappeared?

The system does not delete your data. This could be happening due to where the DATA file resides. Prior to Windows Vista, the data resided with the installation location and if the system was upgraded to Vista or higher the new location is the local users data folder. Follow the instructions below as they are written to resolve this issue.

Standard Edition:

  1. Check to see if there is a DATA folder under C:\program files(x86 if 64-bit OS)\wagers and associates\hrs pro.
  2. If the folder exist, right click and select cut. Then on your desktop, right click and select paste.
  3. In Windows Explorer (right click on the start icon, select Windows Explorer) type this in the address line: %localappdata% look in the HRS Pro folder, do you also see a data folder?
  4. If there is a DATA folder, rename this to TestData.
  5. The Data folder that was pasted on your desktop, move that to the %localappdata% HRS Pro folder.
  6. Launch HRS Pro and see if your data is there now.
  7. If the data is correct, delete the TestData folder under the %localappdata% HRS Pro folder.

Enterprise Edition:

Be sure that the Registration Code is entered and the network path is specified under Utilities > Configuration and Defaults menu.

OLE Error Code. Class not registered. OLE Object is being ignored Record number #.

The cause of this could be a few things: location installation my have been in a different location than the recent installation or certain files didn’t register properly.

Manually register these files with the Start, Run entry box. This is assuming that c:\program files\wagers and associates\HRS Pro is where the program is installed at. First, (before trying the registry entries) check the subdirectory listed is correct. Secondly, check that a text file can be created and saved in the HRS Pro directory. If not, there are rights that need to be set from the "wagers and associates" subdirectory on down.

  1. regsvr32.exe C:\Program Files\Wagers And Associates\HRS Pro\ctToolBar.ocx /s
  2. regsvr32.exe C:\Program Files\Wagers And Associates\HRS Pro\ctNavBar.ocx /s
  3. regsvr32.exe C:\Program Files\Wagers And Associates\HRS Pro\ctListBar.ocx /s

Error: Unable to open 2nd table of OWNERS

This error means something has happened to the data and you will need to rebuild the database.

  1. Install HRS Pro as an Administrator that has the proper rights to write to the windows registry.
  2. Launch HRS Pro. If still receiving error go to step 3, do not skip this step as if something should happen during step 4 your data can be lost.
  3. Create a backup copy of the existing DATA and LOCAL folders. Try locating the data folder using windows explorer. Look first in C:\Program Files(x86 is 64-bit OS)\Wagers And Associates\HRS Pro\DATA. If that folder is empty or does not exist, look in %localappdata%\hrspro\data (you can type this in the address line in windows explorer). Once you locate the data folder, make sure the files in the data folder are not read-only and Write/Read are checked under security for that folder (right click on folder, select properties, and then select the security tab). If you using the Enterprise edition your data may reside on a network drive.
  4. Then from your computer's Start menu select All Programs > HRS Pro > then click on hrs_rebuild. Follow the directions when completed.
  5. Try launching HRS Pro again.

Fatal error: Exception code=C000005. Error log file: C:\Program Files(x86 for 64-bit OS)\Common Files\Microsoft Shared\VFP\vfp9err.log

HRS Pro is written in Visual FoxPro 9. Are you installing to the default location? This error usually occurs when a copy of the VFP runtime files are installed in the wrong location, typically \Windows\System32. When the app starts, it loads the VFP runtime in the correct location (\Program Files\Common Files\Microsoft Shared\VFP) and the runtime then looks for its resource file (VFP9ENU.DLL). It finds that file in \Windows\System32 because that's the first place it looks, and since that DLL doesn't match the run time (for example, the runtime in \Program Files\Common Files\Microsoft Shared\VFP is VFP 9 SP1 while the resource in \Windows\System32 is VFP 9 RTM), you get this error.

Resource file version mismatch followed by Visual FoxPro cannot start. Could not load resources.

This error is rare and usually occurs when a copy of the VFP runtime files are installed in the wrong location, typically \Windows\System32. What happens is that the app starts, it loads the VFP runtime in the correct location (\Program Files\Common Files\Microsoft Shared\VFP) and the runtime then looks for its resource file (VFP9ENU.DLL). It finds that file in \Windows\System32 because that's the first place it looks, and since that DLL doesn't match the run time (for example, the runtime in \Program Files\Common Files\Microsoft Shared\VFP is VFP 9 SP1 while the resource in \Windows\System32 is VFP 9 RTM), you get this error.

The solution is to delete any VFP9*.* files in \Windows\System32.

Also do a search of the users 'C' drive for these resource files: FoxUser.dbf / FoxUser.fpt. If you find either of these resource files do the following:

  1. Close HRS Pro
  2. Delete FoxUser.dbf>
  3. Delete FoxUser.fpt
  4. Restart HRS Pro

If these steps do not work, try loading HRS Pro on another workstation as this is an environmental specific issue.

Getting error: Cannot create subdirectory C:\users\name\local Setting\application data\HRSPRO after installing HRS Pro

In Regedit, see what the value says for Local App Data in this location:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

It should be set to %USERPROFILE%\appdata\local, most likely it is set to local setting

Once updated, you will need to reboot your computer

Getting message: It appears HRS_Pro_exe is running from desktop area...

...'looking at the path of C:USERSNAMEDESKTOP. This program could create unwanted files if run from an improper area. Running the install program of hrs_pro_setup will put this program in the proper area.'

HRS Pro should not be installed on the desktop. You will need to uninstall HRS Pro and install to the default location which is: c:\program files (x86 for 64 bit)\wagers and associates\HRS Pro.

Downloaded and installed latest version, but it still indicates old version

Things to check for:

  • Make sure you are installing to the previous location
  • That you have proper Admin rights to install and write to the Windows Registry
  • Make sure Firewall or Antivirus isn't blocking the installation
  • Try a different web browser

If you are still having issues, contact your IT to assist you further.